Maggie is Chief Operating Officer of Spaceship, the AI-driven global fulfillment and shipping platform trusted by over 8,000 fast-growing DTC brands and online sellers. She leads operations across the company's fulfillment network spanning the US, Hong Kong, China and Singapore — warehousing and pick-pack, carrier partnerships and rate structures, customs and duty-paid workflows, returns and insurance.
Her work focuses on the unique combination of technology and logistics Shopify brands need for cross-border fulfilment: hyper-automated workflow, total landed cost optimisation, exception workflow and customer service automation. Her view is that the transformative work in logistics is rarely the visible layer; it is in the operational detail that has stayed manual and fragmented for decades, and that is where technology can help.