Sumit has complete ownership from solutioning to delivery. This includes leading the team of experts with diverse skillsets of Six Sigma, AI/ML, NLP, automation, integration and robotics and advanced analytics. He has over 23 years of experience in delivering several impactful interventions for clients. At EXL, Sumit is recognized for his thought leadership in challenging the status quo and driving change.
His responsibility includes driving Digital Consulting practice for EXL’s clients to significantly impact customer and business outcomes and involves collaboration with existing and prospective clients to re-imagine and/or digitize customer journeys to enhance customer experience.
Sumit has played various roles in transformation, operations, process excellence, compliance, consulting, transitions, capability development (methodologies and software applications), solutions, and led multiple transitions for utilities, insurance, healthcare and BFS clients. He has extensive experience in managing and redesigning operations.